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Dermatology Office Policy and Procedure Manual

You need well-defined hiring and employment policies and procedures for your practice. Streamline your operations with this exclusive AADA manual.
Item # PME22

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  • Overview

    Every successful dermatology practice needs written office policies and procedures for each area of its practice.  This exclusive AADA manual will help optimize your day-to-day operations efficiently and more effectively by covering key areas which includes patient relations and communication, scheduling, medical records, financial management, billing and IT. Includes: Revised and updated policies and procedures for every dermatology practice and easy-to-use forms and templates that are easily customizable.

    Chapters Include:

    • Patient Relations
    • Patient Flow
    • Communication
    • Appointment Scheduling
    • Medical Records
    • Financial Management
    • Billing and Collections
    • Information Technology

    Buy in a Pack and SAVE!
    Our exclusive packs will ensure you have the tools you need to both recruit and hire staff and create effective policies and procedures. Plus, ready to use customizable templates for model policies and procedures, sample contracts, and cost revenue models available on Your Account page. Check out our Dermatology Employment & Procedures Pack and Dermatology Employment & Procedures Pack Plus.

    Complimentary eBook along with customizable policy and procedure templates available on Your Account page after purchase. Sample forms on CD-ROM also included with manual.




  • Specifications

    # of pages: 89
    Publisher: American Academy of Dermatology 
    Format: Perfect Bound
    Item#: PME22

  • Table of Contents
    1. Introduction: Developing Policies and Procedures
      • The Importance of a Policy and Procedure Manual
      • Guidance on Expectations
      • Using this Manual
      • Goal Setting
      • From Plan to Manual
    2. Chapter 1: Patient Relations
      • Patient Communication
      • Patient Satisfaction Survey
      • Patient Complaints
      • Hostile Patient
    3. Chapter 2: Patient Flow
      • Patient Arrival
      • Patient Check-Out
      • New Patient Acquisition Using Third Party Vendors
      • Referral Management
      • Patient Education
      • Test Results
      • Huddle
      • Pre-Visit Chart Review
      • Housekeeping Requirements
      • Pharmaceutical Representatives
      • Office Security
      • Natural Disasters
    4. Chapter 3: Communication
      • Telephone Management
      • Employees’ Personal Calls
      • After-Hours Answering Service
      • Electronic Messaging
      • Message Taking
      • Triage Calls
      • Electronic Access to Protected Health Information (PHI)
      • Referring Physician Communication
    5. Chapter 4: Scheduling
      • Appointment Scheduling
      • Provider Bumps
      • Wait List
      • Appointment Confirmations
      • Appointment No-Shows
      • Late Arrivals
      • Walk-Ins
      • Appointment Recalls
      • Self-Scheduling for Patients
      • Referring Physicians
    6. Chapter 5: Medical Records
      • Documentation
      • Employee Signature Log
      • Records Retention: Medical Records
      • Records Retention: Business Records
    7. Chapter 6: Financial Management
      • Operating Budget
      • Closing Schedule
      • Cash-Basis Method of Accounting
      • Time of Service Payment Controls
      • Purchasing Supplies
      • Accounts Payable
      • Financial Controls
      • Expense Reimbursement
      • Deposit of Patient Receipts
    8. Chapter 7: Billing and Collections
      • Patient Financial Clearance
      • Coding
      • Charge Capture
      • Charge Correction
      • Insurance Follow-Up
      • Small Balances
      • Referrals, Preauthorizations and Precertifications
      • Participating with an Insurance Company
      • Credit Balances and Refunds
      • Collections
      • Insurance Coverage Waiver
      • Assignment of Benefits
      • Financial Policy
      • High-Deductible Health Plans
      • Time-of-Service Payments
      • Payment Plans
      • Collection Agency
      • Bankruptcy
      • Waiver of Patient Financial Responsibility
    9. Chapter 8: Information Technology
      • Hand-held Mobile Device Security
      • Employee Computer Usage